The most common — and costly — mistake online rug buyers make is purchasing a "Persian-style" or "Oriental-style" rug that turns out to be machine-made, hand-tufted, or printed. These pieces flatten on the floor, shed within months, and have no resale or appraisal value.

Every rug Arsh's sells is genuinely hand-knotted. This is the single most important fact about a rug, and we guarantee it on every piece in our collection.

What "hand-knotted" actually means

• Each knot is tied individually by a master weaver on a vertical loom
• The design is visible on the back of the rug — knot-by-knot — not just printed on the surface
• The fringe is an extension of the rug's warp threads, not sewn or glued on after the fact
• A 9×12 rug can contain over a million hand-tied knots and take a year or more to complete

What we will never sell

• Machine-made rugs (made on a power loom in minutes, not months)
• Hand-tufted rugs (yarn punched into canvas backing with glue — these shed and degrade quickly)
• Printed rugs (design printed on top of synthetic backing)
• "Hand-loomed" or "handmade" rugs that aren't hand-knotted (these terms are often used to imply quality the rug doesn't have)

Hand-knotted construction is necessary, but it isn't sufficient. The materials a rug is made of determine how it feels underfoot, how it ages, and whether it becomes more beautiful with use or breaks down over time.

We source materials at the same standard we'd apply to a piece destined for our own homes:

• 100% natural fibers — hand-spun wool, silk, or wool-silk blends. No synthetics blended in to lower cost.
• Vegetable and natural dyes on traditional pieces — indigo for blue, madder for red, walnut for brown, weld for yellow. The same dye palette used for centuries.
• Lanolin-rich wool from highland sheep, which carries the natural oil that makes wool resistant to soil, water, and wear.
• Knot density to spec for the rug's style — every piece is sold honestly, with accurate construction details, not inflated KPSI marketing claims.

What you'll find on every product page

Origin, fiber content, knot type (Persian, Turkish, or Senneh), pile height, and any condition notes for vintage and antique pieces. If a detail isn't on the page, ask — we have it.

Because we design, manufacture, and sell directly, there are no middlemen between you and the loom. We carry one of the strongest values in the hand-knotted rug market — and we back it with a written price match.

Our promise

If you find the identical rug offered for less by a verified online competitor, we will match their price and take an additional 5% off the sale price.

How to claim the price match

• Send us the competitor's listing URL before placing your order
• Email Info@Arshs.com with the listing and the Arsh's product you're matching it against
• We'll verify the listing and respond within one business day
• If approved, we'll send you a checkout link with the matched price applied

The price-matched rug must be the exact same brand, item number, pattern, material, size, shape, and color. Many area rugs look alike but are not identical — a price match only applies when the two pieces are truly the same. (See the fine print at the bottom of this page for exclusions.)

Every order ships free across the 48 continental United States. No minimum order, no oversize fees, no hidden surcharges at checkout.

• Free shipping on all rugs and accessories to the continental U.S.
• Fully insured from our Carlstadt, NJ facility to your delivery address
• Tracking provided at every step — pickup, transit, and delivery confirmation
• Discreet packaging — rolled in breathable wrap, sealed, and protected for the journey

For shipments to Alaska, Hawaii, U.S. territories, Canada, or international destinations, contact us for a custom shipping quote. We've shipped to clients around the world and can usually find a sensible option.

A rug is a long-term piece in your home — it should make the room feel right every time you walk in. If yours doesn't, we want to know.

If the rug isn't working in your space — wrong scale, wrong color in the light of your room, or simply not what you hoped for — contact us within the return window noted on your order. We'll walk through your options with you:

• Exchange for a different piece from our collection
• Store credit to use toward another rug at your own pace
• Return for refund per the terms on our Shipping & Returns page

For full return terms — including the return window, what's eligible, and how returns are processed — see our Shipping & Returns page. The Arsh's Guarantee is the spirit of our approach; the return policy is the detail.

Arsh's is a fourth-generation rug house. Three details follow from that, and they're the reason this guarantee is more than a marketing page:

We're the source

We design and manufacture our own hand-knotted collections in partnership with master weavers. There are no licensed brands, no third-party drop-shippers, no Amazon vendors between you and the loom. When you call us with a question about a rug, you're talking to people who know exactly how it was made.

We restore what we sell

The same workshop that produces our new rugs handles repair, restoration, and cleaning for our existing clients. If your rug ever needs care, the people who built it can fix it — using the same wool, the same dyes, and the same knot count as the original.

We're still here

Four generations of family in the rug trade means the business outlives the transaction. You're not buying from a brand that may pivot or disappear in two years. We're in Carlstadt, NJ, by appointment Monday through Saturday, with the phone number on this page actually answered by us.