Orders are typically processed within 24–48 hours of purchase and ship via ground service shortly after. Most orders arrive within 5–7 business days of your order confirmation. You'll receive a shipping confirmation email with tracking as soon as your rug leaves our facility.

Carriers

We ship via FedEx Ground, UPS, or a selected freight carrier, depending on the size and weight of your rug. Standard-size rugs typically ship FedEx or UPS Ground. Oversize and heavyweight rugs (9×12 and larger, or rolled rugs over 70 lbs) often ship via freight carrier on a pallet, which may require a delivery appointment.

Where We Ship

We currently ship to the 48 contiguous United States with free shipping. Alaska, Hawaii, and U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands) require a custom shipping quote — contact info@arshs.com before ordering. We do not currently ship internationally, including Canada.

What We Can't Ship To

Due to the size of hand-knotted rugs, we are unable to ship to P.O. Boxes or Military APO/FPO addresses. If this affects you, contact us and we can arrange pickup at a nearby FedEx or UPS location.

Expedited Shipping

Need it faster? Expedited shipping is available in most areas for an additional cost. Contact info@arshs.com or call (201) 552-2733 before checkout and we'll confirm availability and pricing for your address.

Tracking & Signature

Once your order ships, you'll receive an email with a tracking number you can follow online. A signature is not typically required for delivery, though some carriers or drivers may require one at their discretion — especially for freight deliveries.

Changed Your Address After Ordering?

Contact us as soon as possible at info@arshs.com or (201) 552-2733. We'll do our best to update the shipping address with minimal delay and no additional cost, provided the order hasn't already shipped.

Hand-knotted rugs are shipped rolled or folded and compressed for transit — this is normal and doesn't affect the rug's quality.

Creases Are Normal

When you unwrap your rug, you may notice fold lines or creases. This happens because the rug has been under pressure during shipping. Lay the rug flat on the floor and let it rest for a few days — regular foot traffic and gravity will work most creases out naturally. If a crease persists after a week, contact us.

Size Variance Is Normal

Every rug we sell is genuinely hand-knotted, which means slight size variation from the listed dimensions is a normal characteristic of handmade construction — not a defect. Listed sizes are approximate. If precise dimensions are critical to your project, contact us before ordering and we can confirm the exact measurements of your specific rug.

Inspect Before You Sign

For freight deliveries especially, inspect the package before signing for it. If you notice visible damage to the packaging — tears, water damage, crushing — note it on the delivery receipt and contact us within 24 hours. If the damage is severe, you may refuse the delivery; we'll arrange a replacement.

Save Your Packaging

We recommend keeping the original packaging materials for a few days after delivery, in case you decide to return or exchange the rug. Returns must be packaged similarly to how they were shipped to you.

If your rug isn't right for your space, you have 14 days from the date of delivery to request a return or exchange. We want our rugs to be a lasting part of your home, so we'd rather get it right than keep something that isn't working for you.

How to Request a Return or Exchange

Who Pays Return Shipping

Unless the rug arrived damaged or defective, the customer is responsible for return shipping costs. Shipping cost varies by rug size and weight; a prepaid return label can be issued at your request, with the cost deducted from your refund.

Exchanges

Want a different size, color, or style instead of a refund? Let us know when you request your RMA, and we'll help you find the right piece. If there's a price difference, we'll charge or credit the difference accordingly.

If your rug arrives damaged during shipping, contact us within 24 hours of delivery at info@arshs.com or (201) 552-2733.

What to Include

• Your order number and item number
• The tracking number from your shipping confirmation email
• Clear photos of the damage, including the packaging if it was also damaged

We will make every reasonable effort to replace the item or credit your purchase promptly. Damaged-item returns are free — you are never responsible for return shipping costs when the rug arrived defective or damaged in transit.

Once we receive and inspect your returned rug, we'll process your refund to your original payment method. Credit card refunds typically appear within 14 business days, depending on your bank's processing and billing cycle.

If you paid using a Buy Now, Pay Later service (Afterpay, Klarna, or Shop Pay Installments), the provider will adjust your remaining payment schedule automatically once the refund is processed. For full payment method details, see our Payments page.

If you requested an exchange instead of a refund, your account will be charged for the new item and credited for the returned item once both transactions are processed.

A few categories of merchandise are final sale and not eligible for return or exchange:

• Rug pads — cut to size for your specific rug dimensions, so they cannot be resold and are non-returnable
• Clearance & final sale items — sold as-is; all clearance sales are final
• Custom-made rugs — commissioned to your specific design, size, and color, and not returnable once production begins

Clearance Pricing Terms

Clearance merchandise is limited to stock on hand and priced according to condition. Discounts are calculated from original or current retail price, whichever is higher, and cannot be combined with other promotions or discount codes.

For orders shipped within New Jersey, sales tax applies to the taxable portion of your order at the current New Jersey rate. Orders shipped outside New Jersey are not charged sales tax by Arsh's Rugs at checkout. For complete details, see our Sales Tax page.